EMPOWERED EYEWEAR - LIMITED WARRANTY
EMPOWERED Eyewear products (optical frames) are the result of a unique combination of design and quality excellence. For this reason, besides the customer care programs and the legal warranty - provided by the retailers depending on the different countries laws and regulations - your product is protected by a manufacturer warranty offered by EMPOWERED Eyewear (Limited Warranty) against manufacturing defects.
For consumers who are covered by consumer protection laws or regulations in the country of purchase or, if different, their country of residence, the benefits conferred by the EMPOWERED Eyewear Limited Warranty are in addition to all rights and remedies conveyed by such consumer protection laws and regulations. The EMPOWERED Eyewear Limited Warranty does not exclude or otherwise limit any rights or remedies of the consumer conveyed by such consumer protection laws and regulations.
EMPOWERED Eyewear warrants that the purchased product is free from manufacturing defects (material or workmanship) for a period of 1 year from the date of purchase.
This warranty does not cover: scratches on sun lenses; damages caused by accident, abuse, neglect, shock, improper use or storage of the product; unauthorized modifications or repairs; normal wear and tear as well as any issue connected to the prescription lenses.
HOW TO MAKE A CLAIM
Claims need to be made within 12 months of purchase.
A proof of purchase will be requested as part of the warranty assessment.
Depending on the issue, the frame or corresponding defective part will be replaced or repaired directly by the retailer.
Should you not have the possibility to contact your retailer, you may contact our EMPOWERED Eyewear Warranty and Repair Service Center by following this link
If warranty conditions apply to the defect of your frame, your product will be replaced with a new one or, if the model is not available anymore, you will be refunded or provided with a coupon of the same value to be used for a new online order.
If your product needs repair, please click here to start the process.
STILL NEED SOME HELP?
Should you need help with any other service issue, please email us and we will be happy to assist.